It started with an observation. At some point in time, humanitarian organizations like ours had stopped thinking of refugees as their primary customer and instead become focused on large funders. We had deprioritized the people we are here to serve - and that wasn't good enough. Kuja Kuja is our answer.
It's a real-time feedback system that tracks customers’ levels of satisfaction with products and services, records their ideas for how those services might be improved, and makes that data freely available for everyone to see and use. So after accessing water at a water point or getting health care at a clinic, refugees can share their experience and have real input in making the system better.